Data Protection Policy
Visita Travel is strongly committed to preserving the privacy of its customers. This Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your transactions with us.
We (Visita Travel) may from time to time share your details with the national tourist board for evaluation purposes only. Aside from this we will never share your information with other companies without your prior permission.
We will only send you marketing emails if you specifically give us your consent to do so. We may collect the following information when you use our website:
- Postal Address
- Telephone Number
- E-mail address
The information we collect will depend on the nature of your enquiry with us.
We collect information only when you supply it to us by entering your details via an online form or telephone conversation. This information will not be shared with any third party, other than for evaluation purposes as stated above and consultation purpose e.g. marketing segmentation by the specialist marketing agency.
When we collect information from you we may occasionally ask if you would be happy to receive our e-mails in the future. This is generally when you are entering a competition on the website, and the prize supplier has specifically asked us to share the entrants’ details with them. If you opt to tick this box we would supply your details to the competition prize supplier once the competition has ended and you will start to receive marketing communications from them. The first e-mail you receive will carry an unsubscribe link, allowing you to opt out of receiving any future communications.
If you do not tick this box, your details will never be shared with any third party, other than the evaluation purposes stated above.
If you have any issues when trying to unsubscribe or wish to discuss data protection matters further please contact [email protected]
Yes – Send me the monthly e-newsletter with special offers, news and events
Yes – Carefully selected partners can e-mail me. We will always respect your privacy.
How we collect personal information
By the use of “cookies” on our website – cookies are small text files or variables which enable a website to “remember” who you are. Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer or Firefox, you should be able to configure your browser to restrict cookies or block all cookies if you wish. This will however, affect your ability to log into and use the knowledge-exchange areas, e-tendering opportunities area, the media centre, and any other restricted areas of our website. Browser-specific instructions on how to restrict or block cookies may be found on the IAB’s website.
We use session cookies (which are temporary cookies) to maintain your session with the server in the areas of our site that are available to registered users. Our session cookies store a unique identifier to allow the server to distinguish between individual users’ sessions. Session cookies are deleted when you close your browser. We sometimes use persistent cookies to enable pop-up advertisements and to prevent the server from displaying the pop-up advertisement more than once. Persistent cookies remain on your hard disk until you delete them. No cookies on our site are served or used by third parties.
Through website statistics – We do keep a record of traffic data which is logged automatically by our server, such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit. We also collect some site statistics such as page impressions and page views. We are not readily able to identify any individual from traffic data or site statistics.
By you contacting us or by other methods other than the website – The website provides various telephone numbers and email addresses for you to contact us. We will collect information from you through any of these methods. We may also collect other information you supply to us after your initial contact with us.
How we safeguard personal information
We recognise that you retain rights in the personal information we hold about you. We will keep that information secure, and use it only for specific legitimate purposes.
We have obligations to keep personal information secure, which we take seriously – We will keep personal information secure by taking appropriate technical and staff measures against the unauthorised or unlawful processing of that information and against its accidental loss, destruction or damage.
Your rights under data protection
You have various rights. You are most likely to want to exercise the following ones. Your right to be removed from our mailing lists. Instructions on how to stop further mailings will usually be contained in any direct marketing material we send you. Otherwise please contact [email protected] Your right to correct any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date – [email protected]
Any complaints about our handling of personal information can be sent to [email protected]
If your complaint relates to the handling of your personal information by an organisation with which we share information, then please let us know that. We aim to respond to your complaint within 28 days of receiving it. We will always review our policy and procedure in line with any justified complaints.
How to contact us
Our postal address:
Suite 27, 4 Spring Bridge Road
Telephone: +44 (0) 203 7512 666
E-mail: [email protected]